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Legal & Compliance

Effective: 1 June 2026 Last updated: 1 June 2026

1. Nature and Regulatory Status

1.1 What Fesera Is and Is Not

Fesera is a digital health and wellness platform providing guided, self-administered, evidence-based rehabilitation content for adults with chronic non-specific low back pain. It is not a medical device, a clinical service, or a licensed healthcare facility.

Fesera does not

  • Diagnose medical conditions
  • Prescribe pharmaceutical treatments
  • Provide individual clinical consultations
  • Create a therapeutic relationship with users
  • Operate as a hospital, clinic, or licensed health facility

Fesera does

  • Provide a clinician-designed exercise programme
  • Use validated tools to identify appropriate users
  • Classify pain patterns to personalise a general programme
  • Provide evidence-grounded educational content
  • Prompt users to seek professional care when indicated

1.2 Is Fesera a Medical Device?

The answer, under current applicable frameworks across all our markets, is no. Here is the reasoning.

The International Standard: IMDRF SaMD Framework

The International Medical Device Regulators Forum (IMDRF) — the global body coordinating medical device regulation — defines Software as a Medical Device (SaMD) as:

"Software intended to be used for one or more medical purposes that perform these purposes without being part of a hardware medical device."

Crucially, the IMDRF framework distinguishes between software that drives or informs clinical management of a specific individual (regulated as SaMD) and software that provides general wellness information, education, or lifestyle support (not regulated as SaMD).

Fesera does not diagnose a medical condition, does not interpret imaging or lab data, does not recommend pharmaceutical treatment, and does not substitute for a healthcare professional's clinical judgment for a specific patient. It provides a structured exercise and education programme for a population that has self-screened using a validated questionnaire. This positions Fesera as a general wellness and rehabilitation tool under IMDRF guidance.

Nigeria: NAFDAC

NAFDAC (National Agency for Food and Drug Administration and Control) does have regulatory authority over medical devices in Nigeria — its mandate covers food, drugs, cosmetics, medical devices, chemicals, and packaged water. However, Nigeria's regulatory framework for software-based digital health tools is still developing. NAFDAC has not yet issued specific guidance classifying general wellness or self-administered rehabilitation apps as registrable medical devices.

Fesera is not currently required to register as a medical device with NAFDAC. We monitor NAFDAC regulatory developments actively and will seek registration or compliance certification if and when Nigerian regulation requires it for software products of this type.

European Union

Under EU MDR 2017/745 and the MDCG Guidance on Qualification and Classification of Software (MDCG 2019-11), software is a medical device only if it has a medical purpose directed at a specific individual — diagnosis, prevention, monitoring, prediction, prognosis, treatment, or alleviation of disease in that individual. General wellness software is not a medical device under EU MDR. Fesera falls into the general wellness category.

United Kingdom

Under MHRA Software and AI as a Medical Device guidance (2024), Fesera's wellness and self-rehabilitation positioning aligns with MHRA's distinction between medical device software and general wellness tools. Fesera is not currently registrable as a medical device with the MHRA.

United States

Under FDA guidance on Mobile Medical Applications and the Software as a Medical Device guidance (2023), the FDA exercises enforcement discretion over low-risk software that helps users self-manage a condition without providing specific treatment suggestions. The 21st Century Cures Act (2016) further excludes "general wellness products" from FDA medical device oversight. Fesera falls within this enforcement discretion category.

1.3 Nigerian Regulatory Compliance Summary

RegulationStatus
NDPA 2023 (data protection)Compliant — see Privacy Policy
FCCPA 2018 (consumer protection)Compliant — transparent pricing, honest representations, complaint handling
NAFDAC Act (medical devices)Not currently registrable as a medical device; monitoring for future digital health guidance
Physiotherapy Council of Nigeria ActNot a clinical practice; content is educational rehabilitation material designed by a licensed physiotherapist
CBN payment regulationsCompliant through Paystack (licensed payment service provider)

2. Clinical Safety Framework

2.1 Safety Gates Built Into the Programme

Fesera's programme was designed on the principle of clinical safety first. Multiple safety gates are built into the assessment and programme architecture:

  1. Red Flag Screening Gate — Mandatory at the start of assessment. Users who screen positive for any red flag symptom are immediately directed to seek professional medical care and are prevented from accessing the exercise programme. This mirrors red flag screening protocols used in primary care physiotherapy.
  2. Condition Scope Gate — The programme is designed exclusively for chronic (12+ weeks), non-specific low back pain. Users whose presentation suggests acute pain, inflammatory disease, post-surgical recovery, or conditions outside this scope are identified and advised accordingly.
  3. Pain Response Rules Engine — Daily pain check-in scores (0–10) feed into a deterministic rules engine that automatically modifies session intensity, triggers monitoring, or restricts exercise when pain levels indicate risk. This is rule-based clinical logic — not AI — derived from published guidelines.
  4. In-Programme Red Flag Prompts — If a user reports symptoms consistent with a red flag condition during daily check-ins, the programme generates an urgent advisory to seek medical care.
  5. Phase Progression Gates — Users cannot progress through programme phases without meeting defined clinical readiness criteria, preventing premature loading.

2.2 Limitations of the Safety Framework

These safeguards are screening and risk-reduction tools — not clinical evaluation. Fesera acknowledges:

  • User-reported data is unverified. Programme accuracy depends on users providing truthful responses. Fesera cannot independently verify symptoms or medical history.
  • Screening is not diagnosis. Passing the red flag screening does not confirm the absence of serious pathology.
  • Remote monitoring has limits. Fesera cannot observe users during exercise and cannot identify form errors or compensatory movement patterns the way a physiotherapist in a clinical setting could.
  • Individual variation is significant. Population-level evidence is strong; individual responses vary. Some users may not benefit.

2.3 Contraindications

The programme is not appropriate for individuals with any of the following conditions:

  • Active cancer or recent malignancy affecting the spine or adjacent structures
  • Vertebral fracture (including osteoporotic compression fracture) until medically cleared for exercise
  • Spinal infection (osteomyelitis, discitis, epidural abscess)
  • Cauda equina syndrome (loss of bladder or bowel control with back and leg pain)
  • Severe or rapidly progressive neurological deficit
  • Ankylosing spondylitis or other inflammatory spondyloarthropathy requiring active disease management
  • Recent spinal surgery without clearance from the treating surgeon (typically 6–12 weeks minimum)
  • Unstable cardiovascular condition contraindicating moderate physical activity
  • Pregnancy (certain exercises may not be suitable; medical clearance recommended)
  • Any condition for which your treating healthcare professional has specifically advised against unsupervised exercise

3. Professional Basis and Clinical Credentials

3.1 Programme Design

The Fesera programme was designed by a licensed physiotherapist with training in musculoskeletal rehabilitation and chronic pain management. The assessment framework and exercise protocols are grounded in the following validated clinical tools and published evidence:

Tool / FrameworkSourceApplication in Fesera
STarT Back Screening ToolKeele University (Hill et al., 2008)Psychosocial risk stratification
McKenzie Method (MDT)McKenzie Institute InternationalDirectional preference classification
McGill MethodProf. Stuart McGill, University of WaterlooCore endurance and spine-sparing movement principles
Cochrane Review (2021)Hayden et al. — Exercise therapy for CLBPEvidence base for self-managed exercise
ICD-10 M54.5WHO International Classification of DiseasesCondition scope definition

3.2 Not an Individual Clinical Service

The use of clinician-designed content does not make Fesera a clinical service. The programme provides a population-level protocol refined through user pain profiling — it is not an individualised assessment by a practitioner who has examined you. Users with complex or ambiguous presentations are advised to seek individual professional assessment.

3.3 Content Review Commitment

Fesera commits to reviewing the clinical basis of the programme at minimum annually and updating content where significant new evidence emerges. Material clinical updates will be communicated to active users.

4. Medical Disclaimer (Formal)

4.1 Not Medical Advice

All content on the Fesera platform — including assessments, classifications, exercise protocols, education modules, pain response guidance, and any other material — is provided for general information and self-guided rehabilitation purposes only. It does not constitute medical advice, clinical diagnosis, or treatment recommendation.

4.2 Consult a Professional

Before beginning the Fesera programme, and at any point during the programme when you have concerns, consult a qualified healthcare professional, particularly if:

  • You have not previously discussed your back pain with a healthcare professional
  • Your pain has changed significantly in nature, location, or severity
  • You have comorbid health conditions that may affect your ability to exercise safely
  • You are currently under specialist care for any health condition

4.3 Emergency Situations

Fesera is not an emergency service. If you are experiencing a medical emergency, call your local emergency number immediately. Do not seek guidance from the Fesera platform in an emergency.

4.4 No Guarantee of Outcome

Fesera provides evidence-based content but cannot guarantee any specific clinical outcome. Results vary based on individual factors including pain chronicity, adherence, comorbidities, psychosocial factors, lifestyle, and many others. Statements about research outcomes reflect population-level findings from published literature, not guarantees for individual users.

5. Data Protection Compliance

A full description of how Fesera handles personal and health data — including legal bases, user rights, data retention, and security — is set out in our Privacy Policy.

Key commitments:

  • Health data is classified as special category personal data and treated with heightened protection
  • Compliant with the Nigeria Data Protection Act (NDPA) 2023 and NDPR 2019
  • Obligations under GDPR, UK GDPR, and CCPA/CPRA honoured for users in those jurisdictions
  • Data breaches reported to the Nigeria Data Protection Commission (NDPC) and affected users within required timeframes
  • Health data will never be sold or shared with insurers, employers, or financial institutions

6. Consumer Protection Compliance

Fesera operates in compliance with the Federal Competition and Consumer Protection Act (FCCPA) 2018 and equivalent consumer protection standards in markets where it operates:

  • Transparent pricing — the programme fee is clearly disclosed before payment, with no hidden charges
  • No misleading representations — all statements about the programme and its evidence base are accurate and substantiated
  • Refund rights — a 14-day cooling-off period is provided; see the Terms of Service for full details
  • Complaint handling — a user support channel is maintained at support@fesera.com

All payment processing through Paystack is conducted in compliance with Nigerian financial regulations and Central Bank of Nigeria (CBN) guidelines applicable to digital payment transactions.

7. Platform Transparency

7.1 No AI Diagnosis

Fesera's classification and pain-response systems are rule-based algorithms, not artificial intelligence or machine learning. No user data is fed into a proprietary AI model for diagnostic purposes. All programme decisions — classification, progression, session modification — are based on deterministic clinical logic reviewed and approved by a licensed physiotherapist.

7.2 Evidence Transparency

Fesera references published clinical evidence to support its programme claims. References to specific studies are available in the education section of the app. Fesera does not manufacture or fabricate outcome statistics.

7.3 Programme Versioning

Clinical content is versioned. Users on an active programme will not have their ongoing sessions disrupted by content updates. New content versions are published only to new programme starts, or where a user explicitly accepts an update.

8. Intellectual Property

Fesera's programme incorporates references to validated clinical tools developed by third parties. The STarT Back Screening Tool is used in accordance with its publicly available validation literature. McKenzie Method and McGill Method principles are referenced based on published academic literature; Fesera is not formally affiliated with or accredited by the McKenzie Institute or any McGill-affiliated body.

All proprietary content — including the assessment logic, programme architecture, exercise protocols, education scripts, and interface design — is owned by Fesera Health Technologies and protected under applicable intellectual property law.

9. Contact for Legal and Compliance Matters

MatterContact
Legal notices & compliance enquirieslegal@fesera.com
Data protection & privacy requestsprivacy@fesera.com
Clinical safety concerns & general supportsupport@fesera.com

This Legal and Compliance Framework was prepared with reference to: Nigerian law including the NDPA 2023, NDPR 2019, FCCPA 2018, and the Medical and Dental Practitioners Act; international digital health and SaMD frameworks including the IMDRF SaMD framework, EU MDR 2017/745, MDCG 2019-11, MHRA SaMD guidance, and FDA Mobile Medical Application guidance; and international data protection standards including GDPR, UK GDPR, and CCPA/CPRA.

VersionDateChange Summary
1.01 June 2026Initial publication
Fesera fesera

Evidence-based chronic low back pain recovery. A 12-week personalised programme built around your specific pain pattern.

Your recovery, your pace.

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