At a glance
Your physiotherapist remains responsible for assessment and treatment. Remote care has limits and may require an in-person examination or referral.
This overview is a reading aid. The full document follows.Provider-led care
Fesera Care is physiotherapist-led care for adults with back, knee and hip conditions. Fesera is based in Lagos, with remote care across Nigeria when clinically suitable. In-person assessment is limited to selected Lagos areas and must be confirmed before booking. Services for HMOs, employers and health organisations are described as coming soon, rather than a current offer. Where an independent physiotherapist, clinic or hospital uses Fesera for your care, your episode should identify that responsible provider. Ask for the treating clinician’s registration and practice information; using this software does not create a professional licence or regulatory endorsement.
Assessment and consent
Your clinician must assess suitability, explain proposed care and its limits, obtain appropriate clinical and privacy permissions and arrange review. An account signup or accepted invitation does not replace these steps. Tell your clinician about relevant health changes and any difficulty using the plan.
Remote care and referral
Remote care can use history, guided movement, self-report and outcome measures. Findings that cannot be established remotely should remain unconfirmed and may require an in-person assessment or referral. Fesera’s direct care focuses on musculoskeletal rehabilitation; an independent provider’s approved scope and competence govern its own care.
Exercise and progress
Exercise doses and progression should follow the individual assessment and response. Recorded pain, completion and morning-after information can support review, but incomplete or inaccurate entries can affect automated suggestions. A clinician remains responsible for interpreting them. No guaranteed cure or predetermined recovery time is offered.
Urgent concerns and complaints
The app is not an emergency service. Seek urgent medical help for an emergency and do not wait for a chat response. Raise clinical concerns with the responsible provider; use [email protected] for platform issues. Professional-conduct concerns may be raised with the Medical Rehabilitation Therapists Board of Nigeria at mrtb.gov.ng, and privacy concerns with the NDPC at ndpc.gov.ng.