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A patient looking through his recovery progress on a phone at home
For patients · Fesera Care

Your recovery.
Your life in view.

Work towards the things pain or limited movement has made difficult, with a physiotherapist who understands your goals and a plan you can follow at home.

For adults seeking support with pain, movement and recovery. Suitability is reviewed before care begins.

How care works

From the first conversation
to everyday recovery.

A woman discussing her symptoms during a video consultation at home
01 · Understand your needs

Start with a conversation.

Tell your physiotherapist what is difficult and what you want to do again. Your assessment considers your symptoms, health history and movement alongside the demands of your daily life.

If you need an in-person examination or another service, the team will discuss the next step with you.

The Fesera app’s Home screen showing today’s session of three exercises, the week’s progress and an everyday goal to walk to the shops comfortably
02 · Build your routine

A plan for your daily life.

If remote care is suitable, your physiotherapist sets your programme. Exercise demonstrations help you follow it at home, while check-ins let you record how it feels and what you find difficult.

Your programme, goals and care conversation stay together in Fesera, so you have a place to return to when you need guidance.

A man speaking with a physiotherapist by video at home
03 · Review and adapt

Make each review count.

Your physiotherapist can review your activity, reported symptoms and progress towards your goals. Share what is improving and what is getting in the way, so the next step reflects your experience.

Review frequency and communication arrangements are agreed as part of your care plan.

Meet Lóre

Help with the plan,
between appointments.

When an exercise instruction feels unclear or a goal is hard to describe, Lóre can help you work through it. Our AI assistant uses your prescribed programme to explain exercises, guide check-ins and help you put what matters to you into words.

The conversation sits alongside your care. Your physiotherapist can review it and join in, with Lóre stepping back when they take over. Clinical decisions and programme changes stay with your physiotherapist.

Lóre is optional. Availability depends on your care provider, and you choose whether to use it.

More about Lóre
A care conversation in the Fesera app. Lóre, labelled as AI, explains that tightness after new exercises is common and asks how it feels tomorrow
Care and fees

Start with clarity.
Choose what comes next.

Begin with an assessment. If ongoing care is suitable, decide on the next step with your physiotherapist. All fees are one-off payments in naira; nothing renews automatically.

01 · Your starting point

Video assessment

₦25,000one appointment

Understand your symptoms and what kind of care is right for you.

  • A conversation about symptoms, movement and goals
  • Initial recovery guidance from a physiotherapist
  • A recommendation on suitability for remote care
Request an assessment

The assessment does not commit you to ongoing care.

02 · If ongoing care is right for you

Ongoing remote care

₦35,000per month of care

A programme to follow at home, with clinical support as you work towards your goals.

  • A programme based on your assessment and goals
  • Exercise guidance and progress tracking
  • Check-ins between reviews
  • Clinical reviews and programme changes when needed

Review frequency and messaging arrangements are agreed before enrolment. One month covers the complaints accepted into your plan. Additional consultations or higher care intensity are quoted separately.

When your plan needs in-person careSelected Lagos areas · availability confirmed before booking
In-person assessmentA physical assessment in available Lagos service areas. Location and availability are confirmed before booking.
₦30,000
In-person sessionA follow-up physiotherapy session in available Lagos service areas, when your plan includes in-person care.
₦25,000
Monitoring alongside in-person careProgramme check-ins and clinical reviews between in-person sessions.
₦15,000/ month

Before payment, the team confirms availability, what your care includes and the payment arrangements. Cancellation and refund terms

Before you start

Good to know.

Explore our guides to back pain, knee pain and hip pain. For another question, contact [email protected].

What happens when I request care?

Create an account or sign in, then tell us about yourself and your symptoms. Fesera’s clinical team reviews your request and confirms availability and fees before booking. Sending a request does not commit you to ongoing care.

Is remote physiotherapy right for me?

The clinical team considers your symptoms, health history and movement during the assessment. Some conditions need an in-person examination or medical referral. Remote care is recommended only when suitable.

What support is included?

Ongoing remote care includes your recovery programme, check-ins and clinical reviews. Review frequency and communication expectations are agreed with the clinical team as part of your care plan. Check-ins are not continuous monitoring, and Fesera is not an emergency service.

Can I use Fesera with my own clinic?

Yes, if your clinic uses Fesera. Follow their invitation and confirm the clinic connection to access the programme they prescribe and message their team. The patient app is free for patients of subscribing clinics; your clinic sets the terms of your treatment.

Do I have to use Lóre?

No. You choose whether to use it, and declining does not prevent you from receiving care. Lóre is an AI assistant and can make mistakes. It cannot diagnose you or change your prescribed exercises, and it is not an emergency service.

Where is care available?

Fesera is based in Lagos. Remote care is available to adults in Lagos and across Nigeria when clinically suitable. If an in-person assessment is needed, availability is limited to selected Lagos areas and is confirmed with the team before booking.

Can I cancel or reschedule?

Yes. Message your care team or email [email protected] with your payment reference. Cancel up to 24 hours before an appointment, or within 7 days of starting monthly care, for a full refund. Nothing renews automatically. Read the cancellation and refund terms.

Already receiving care?

Sign in to continue with your programme and care team.

Take the next step in your recovery.

Send a request. We’ll help you understand the right care for you.